Frequently Asked Questions
Everything you need to know about bringing sustainable luxury into your home.
What is the typical shipping timeframe for home decor items?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping usually takes 5-7 business days. You will receive a tracking number via email as soon as your package departs our warehouse.
Do you offer international shipping?
Currently, A Drop in the Ocean ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
What is your return policy for furniture and fragile goods?
We offer a 30-day return window for most items. Products must be in their original packaging and unused. For fragile items like glassware or ceramics, please inspect your order upon arrival and contact us within 48 hours if any damage occurred during transit.
Are your products sustainably sourced?
Yes, sustainability is at our core. We partner with artisans and manufacturers who prioritize eco-friendly materials, fair trade practices, and plastic-free packaging to ensure a minimal environmental footprint.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly. If you need to make a change, please contact our support team within 2 hours of placing your order. Once an item has reached the shipping stage, we are unable to cancel it.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay.